Etiquette is presenting yourself with the kind of polish and confidence that shows you can be taken seriously. In today’s increasing competitive society, it is critical that we do and say the right things. Our goal is to avoid missteps that negatively impact us both personally and professionally. The philosophy of Refined Protocol is to blend traditional rules of etiquette with contemporary manners. Miesje Havens is the Founder and Director of Refined Protocol . She has helped executives and youth polish their communication, interpersonal and lifestyle skills to ensure confidence and success.